Working closely with various internal and external contacts to effectively and efficiently respond to customer inquiries and requests. Provides exceptional customer service through each customer interaction and all contact channels:  phone, email, fax, and web. Liaise with clients and third parties to ensure high level of customer service through clear communication.

How You’ll Help

• Provide administrative support to the managers and office staff team and ensure that administrative matters are organized and dealt with in a professional manner
• Welcome clients; ascertain nature of business and direct clients to appropriate managers and employees
• Redirect documents intra- and inter-terminal as well as to customers as needed
• Answer phone calls and email enquiries and relay calls and messages to appropriate managers and employees
• Attend meetings, take notes, and follow up on decisions within area of responsibility
• Order office supplies and maintain inventory for the terminal
• Create manifests, verify the weight for all LTL loads, load trailers, ensuring that the number of boxes/ shipments, weight and dangerous goods information is correct and complete
• Prepare manifests for trucks crossing from Canada to US border and vice versa
• Assist drivers with preliminary paperwork information such a bill of lading, trip envelops and border crossing procedures
• Input skeleton bills into the system ensuring that all critical information is input, enter comments regarding damages, shortages and ensure required signatures are present
• Gather, enter, and update data to maintain software database on daily basis as appropriate, establishs and maintain files and records
• Ensure that correct information about missed pickups and deliveries is rescheduled
• Record and prepare minutes of meeting
• Mentor and train office staff in procedures and in use of current software
• Assist with data entry
• Dispatch some night runs/shifts
• Other related duties as may be required

Your Skills & Experience

• Minimum of secondary education, with preference of post-secondary education (general stream), or a combination of education and experience.
• Previous Transportation or operational experience is preferred, various roles within transportation would be beneficial
• Communication skills - advanced
• Computer skills – accuracy, MS products, AS400, web based programs
• Demonstrated customer relationship skills
• Strong conflict resolution skills
• Able to work deadlines in high transactional environment
• Ability to champion business needs in a collaborative manner to colleagues
• Results focused

Working Environment

• Normally Monday to Friday, afternoon shift but may be required outside of these hours
• Office environment with computer work and handling of documentation
• Extended period sitting in a work station working on a computer and on a phone

Please note that the successful candidate will be subject to reference and criminal background checks prior to employment.