• Key Roles and Responsibilities: (Responsibilities, Activities, Authority levels, etc)
  
  
  
  Leadership that Delivers
  • Anticipate the demands of your staff and customers and make yourself available to meet them;
  • Assist in the development of a positive and high-performing group by acting as a coach, motivating and engaging our frontline ambassadors and immediate team.
  • Responsible for the administration and management of disciplinary investigations and meetings with employees, including concerns and labor relations issues;
  • Perform coach rides to provide a consistent level of service;
  • Act as a point of contact on focus flights and take immediate action on concerns that are within your control.
  • As the principal interface/liaison between employees and the organization, serve as a subject matter expert on specific routes.
  • Collaborate with the IFS training and Customer Experience teams to identify training areas that require additional attention;
  • In the areas of on-board service compliance, performance management, and continuous improvement, present results and possible recommendations to management.
  Operational Management
  • To achieve excellence in the areas of safety and operational standards, manage, monitor, and coordinate numerous activities and processes.
  • Assist frontline ambassadors with corporate image compliance prior to boarding and onboard the plane; inform departing cabin crew during on-board flight briefings and provide direction on product expectations and the corporate vision;
  • On board and during layovers, effectively express the reasons for corporate rules, procedures, and products. Assist frontline ambassadors and the Customer Experience Team by acting as a direct link between them.
  • Assist with irregular operations, STOC operations, and any other operational contingencies that Airports, government authorities, and Air Canada have specified.
  
  
  Qualifications
  
  
  • To support a 24/7 operation, you must be highly adaptable and versatile. You must be able to work shifts and adapt to changing schedules.
  • Leadership, motivation, and coaching experience
  • Complete the Flight Attendant training program and keep your certifications up to date.
  • Interpersonal, conflict resolution, and communication abilities are all excellent (written and verbal) Intercultural awareness and competency/
  • Strong organizational skills and the ability to envision and realize a goal.
  • Dedicated to the customer.
  • Strong analytical and creative abilities, as well as a thorough understanding of safety, service standards, and labor relations.
  • Awareness of the competition.
  • Dedicated to the minute details.
  • Ability to work under duress, fulfill deadlines, and accomplish many goals.
  • Experience in the airline or hospitality industry is a plus.
  Conditions of Employment:
  • Candidates must be eligible to work in the nation of interest at the time any offer of employment is made, and candidates applying for this post are solely responsible for obtaining all necessary work permits/visas or other authorizations.

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