CPS Customer Manager
  • Otsu, Japan
  • 1.800.438.2653
12 Jan 2022
Food and beverages
8-10 Years
Job Description

Job Description

Lead & own the CPS relationships with assigned small to OU & associated bottling partners in that region.  Acts as the main contact point of contact, coordination and escalation in relation to operational supply management and strategic alignment.  Assures on-time in-full supply through E2E collaboration across the system supply chain partners. Sets direction and alignment with Franchise Managers on Bottlers relationship.

Leads and Supports Global and strategic initiatives, ensuring the implementation of E2E value creation opportunities in collaboration with a multiple global Stakeholders network within Bottler, OU & CPS (involving senior level management and using Agile methodologies).

Leads the Next Gen S&OP processes between the OU and CPS, optimizing E2E visibility and strategic volume alignment, effectively balancing business requirements with supply chain capacities and capabilities. Also ensures the demand planning collaboration process with Bottles (from operational demand calls to strategic ESOP projects) are aligned across all Franchise Managers, ensuring relevant connection of sales forecasts & actuals, providing real-time & accurate information to allow optimal trade-offs to the CPS supply management team

Defines and executes the commercial and customer strategy for CPS in the respective region. As a key member of the CPS Primary Supply Point Leadership Team – embeds a strong collaborative customer focused culture across all supporting CPS supply points.  Ensure our Customer requirements are well reflected in the strategic objectives of CPS supply point, and coordinates for issue resolution across multiple disciplines including (Quality, Finance, Transportation, Manufacturing, Product Commercialization, etc..), ensuring fast responses, effective & sustainable solutions for the system.

Communication Complexities

Frequent interaction across various OU LT Members and functions – OU Supply Chain, OU Tech Ops, OU Finance, OU QSE etc.

Frequent interaction with bottling partners Senior Supply Chain Leaders

Key member of the Primary CPS Supply Point LT, working closely with CPS Plant GM and Functional LT members – Works closely with teams across several sites to manage and prevent any customer service or supply issues to bottlers located in the geography while ensuring on-time in full- supply.

Key member of the SC Services LT – advancing the CPS Supply Chain Vision and Strategic Objectives.

Leads coordination across the CPS Supply Chain functions – Materials Mgmt, Planning, Logistics, Demand Planning


Role involves both operational/short-term impact management and involvement in Strategic long-term objectives and programs within an OU, proactively working with OU Customers, Bottling Systems and CPS Plants to assure the optimum supply/business models are in place to support changing priorities in a volatile & competitive market.

Influences operational/short-term priorities executed by direct reports, ensuring tactical decisions are aligned to strategic guidelines across the region.

Judgment and Decision Making

  • Central contact for support to supply chain partners in projects or crisis.
  • Develop & Coordinate solutions across Partners when Exposures arise due to demand fluctuations
  • Manage & prevent customer escalations & communication derived from quality or service issues.
  • Identify plans and priority areas in order to deliver E2E business process improvements and savings
  • Evaluate and recommend approach regarding use of new Customer Management technologies
  • Ensure perfect orders supply according to TCCC & country specific regulatory requirements


  • Evaluate and recommend approach regarding use of new Customer Management technologies
  • Leads critical relationship with R&D in order to support Product Portfolio team in the deployment of all innovation projects for the assigned OU.
  • Effectively embed sustainable process and system enhancements to prevent reoccurrence of supply/financial/system risk

Our Purpose and Growth Culture:

We are taking deliberate action to nurture an inclusive culture that is grounded in our company purpose, to refresh the world and make a difference. We act with a growth mindset, take an expansive approach to what’s possible and believe in continuous learning to improve our business and ourselves. We focus on four key behaviors – curious, empowered, inclusive and agile – and value how we work as much as what we achieve. We believe that our culture is one of the reasons our company continues to thrive after 130+ years. Visit Our Purpose and Vision to learn more about these behaviors and how you can bring them to life in your next role at Coca-Cola.


Looking for a Job?
Apply now


Check All Companies
View Now