Crew Base Coordinator
  • Atlanta, United States
  • 1-800-435-9792
23 Jan 2022
2-4 Years
High School Diploma
Job Description

Southwest will provide a stable work environment with equal opportunity for learning and personal growth.  Employees will be provided the same concern, respect, and caring attitude within the organization that they are expected to share externally with every Southwest Customer.

Provide administrative support to Pilots, Chief Pilots, and Supervisor Crew Base Administration at Pilot Domicile Base to ensure completion and distribution of Operational/Administrative functions at Pilot Domicile Base. Partner with Peers to cover the hours of operation for the Base.


• Must be able to meet any physical ability requirements listed on this description.

• May perform other job duties as directed by Employee's Leaders.

• Work to ensure efficient operations of the Pilot Base by effectively handling a variety of administrative issues in a timely manner.

• Provide administrative support to the Chief Pilots within the Base.

• Act as the front line support for Pilot inquiries and issues. Reach out for assistance to other workgroups as needed and get back to Pilots in a timely manner with resolution.

• Be visible and available in the Base.

• Keep the Base (office area and lounge) organized and stocked with necessary supplies.

• Partner with Training Scheduling for end of month disqualification process with distance learning and medical info as needed for Pilot qualifications.

• Be on time and ready for work at the start of shift (or trade shift as needed) to cover the operational office hours of the Base, in partnership with Peers.

• Ensure timely and thorough updates are provided to Chiefs, Pilots and HDQ as needed.

• Serve as resource for Pilots.

• Partner with Peers to find the most cost effective and efficient ways to support Pilots and Chiefs in the Base.

• Responsible for reporting Pilots' scheduling changes, including any unexpected pulls (death, medical, jury duty, etc.).

• File a variety of irregularity reports promptly and ensure that details are logged in the system and distributed to all necessary parties.

• Maintain OJI files.

• Plan Pilots' retirement parties, following system-wide guidelines across all Bases for consistency.

• Coordinate Base culture events.

• Reconcile expense reports, P-card and reimbursements.





High School Diploma or GED


Bachelor's Degree or equivalent work experience



Years of Experience



2 Years

of experience in Administration or Coordination.


2 Years

of experience in a Customer Service environment.


1 Year

of airline operations experience.


• Ability to use a computer and other office productivity tools with sufficient speed and accuracy to meet the demands of the job




in computer software skills (i.e. Microsoft Office).


• Strong administrative skills.

• Strong verbal and interpersonal communication skills.

• Ability to communicate effectively with all levels of management.

• Ability to learn Flight Operations computer programs and applications.

• Strong organizational skills and ability to work under tight time constraints to accomplish assignments and projects.

• Ability to handle multiple tasks simultaneously and work well in faced paced situations.

• Ability to handle working within contractual environment of the Pilots.

• Ability to handle sensitive and confidential information.

• Ability to consistently maintain a positive attitude and demeanor.

• Must be able to work with a sense of urgency and take initiative in handling tasks, projects and assignments.

• Must be able to problem solve issues.

• Demonstrate ability to be approachable and provide high level of Customer Service.

• Demonstrate ability to celebrate and recognize Customers and Peers for a job well done.

• Must be able to give and receive feedback and embrace change.

• Ability to utilize resources for prompt turnaround on issues and assignments.

• Ability to work efficiently.

• Ability to demonstrate proactive approach to work.


• Must maintain a well-groomed appearance per Company appearance standards as described in established guidelines.

• Must be a U.S. citizen or have authorization to work in the United States as defined by the Immigration Reform Act of 1986.

• Must be at least 18 years of age.

• Must be able to comply with Company attendance standards as described in established guidelines.

• Extended work hours may be required. 

• Must be fully vaccinated against COVID-19  by start date to comply with Executive Order 14042, which requires employees of federal contractors to be fully vaccinated against COVID-19.


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