• Must be able to meet any physical ability requirements listed on this description.

• May perform other job duties as directed by Employee's Leaders.

• Work to ensure efficient operations of the Pilot Base by effectively handling a variety of administrative issues in a timely manner.

• Provide administrative support to the Chief Pilots within the Base.

• Act as the front line support for Pilot inquiries and issues. Reach out for assistance to other workgroups as needed and get back to Pilots in a timely manner with resolution.

• Be visible and available in the Base.

• Keep the Base (office area and lounge) organized and stocked with necessary supplies.

• Partner with Training Scheduling for end of month disqualification process with distance learning and medical info as needed for Pilot qualifications.

• Be on time and ready for work at the start of shift (or trade shift as needed) to cover the operational office hours of the Base, in partnership with Peers.

• Ensure timely and thorough updates are provided to Chiefs, Pilots and HDQ as needed.

• Serve as resource for Pilots.

• Partner with Peers to find the most cost effective and efficient ways to support Pilots and Chiefs in the Base.

• Responsible for reporting Pilots' scheduling changes, including any unexpected pulls (death, medical, jury duty, etc.).

• File a variety of irregularity reports promptly and ensure that details are logged in the system and distributed to all necessary parties.

• Maintain OJI files.

• Plan Pilots' retirement parties, following system-wide guidelines across all Bases for consistency.

• Coordinate Base culture events.

• Reconcile expense reports, P-card and reimbursements.

Required/Preferred

Education

Required

High School Diploma or GED

Preferred

Bachelor's Degree or equivalent work experience

Required/Preferred

Years of Experience

Description

Required

2 Years

of experience in Administration or Coordination.

Required

2 Years

of experience in a Customer Service environment.

Preferred

1 Year

of airline operations experience.

Level

Description

Proficient

in computer software skills (i.e. Microsoft Office).

• Strong administrative skills.

• Strong verbal and interpersonal communication skills.

• Ability to communicate effectively with all levels of management.

• Ability to learn Flight Operations computer programs and applications.

• Strong organizational skills and ability to work under tight time constraints to accomplish assignments and projects.

• Ability to handle multiple tasks simultaneously and work well in faced paced situations.

• Ability to handle working within contractual environment of the Pilots.

• Ability to handle sensitive and confidential information.

• Ability to consistently maintain a positive attitude and demeanor.

• Must be able to work with a sense of urgency and take initiative in handling tasks, projects and assignments.

• Must be able to problem solve issues.

• Demonstrate ability to be approachable and provide high level of Customer Service.

• Demonstrate ability to celebrate and recognize Customers and Peers for a job well done.

• Must be able to give and receive feedback and embrace change.

• Ability to utilize resources for prompt turnaround on issues and assignments.

• Ability to work efficiently.

• Ability to demonstrate proactive approach to work.

• Must maintain a well-groomed appearance per Company appearance standards as described in established guidelines.

• Must be a U.S. citizen or have authorization to work in the United States as defined by the Immigration Reform Act of 1986.

• Must be at least 18 years of age.

• Must be able to comply with Company attendance standards as described in established guidelines.

• Extended work hours may be required. 

• Must be fully vaccinated against COVID-19  by start date to comply with Executive Order 14042, which requires employees of federal contractors to be fully vaccinated against COVID-19.