Customer Advocate - Credit & Collections
  • Bratislava, Slovakia
  • 888-871-2622
09 Jan 2022
Customer Service
2-4 Years
Job Description

Job Description

As a C&C Customer Advocate in AT&T Mobility team, you’ll play a vital role in shaping the customer experience, from billing and payments to plan changes and upgrades on our current products and solutions. While you offer solutions and resolve issues, you’ll work to turn each call into a sales opportunity and deliver personalized recommendations of AT&T products and services. We’re offering a chance to gain valuable experience along with access to the resources you need to make an impact on your future – and ours.

During the call with U.S customers, you will get access to a lot of useful tools that will assist you greatly with your job. Your task will be to collect the balance, understanding the problems our customers are facing, interpreting the information in your tools and guiding our customers to a complete resolution. Of course, not every issue can be addressed during your call. In some cases, you will have to connect them to other specialists, who will resolve their issues.

Delivering best-in-class service is just the beginning. At AT&T, we’re dedicated to keeping our customers connected with the people, entertainment and information they care about most. Whether you’re a fresh graduate or have experience, we have the perfect opportunity to join our growing team and find out just how far a career at AT&T can take you.

What’s in it for you? As an employee of AT&T you’ll be eligible for some great rewards. Like working in an innovative workspace, team building events, competitive compensation, and health and lifestyle benefits.


Key Responsibilities:

  • Respond to customer phone calls as the 'first line' of support for AT&T
  • Ensure a positive experience by providing the right customer solution
  • Handle a range of tasks related to payment options, bill charges and overdue account payments

Competencies and skills:

  • Advanced spoken English: B2-C1 level
  • Logical thinking and a passion for problem solving
  • PC/Windows proficiency
  • Good organization skills and attention to detail
  • A resilient attitude and work ethic for a fast-paced team environment
  • Able to work in a 24/7 shift environment.


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