Customs Trade Coordinator
  • Romulus, United States
  • 1.800.463.3339
09 Jan 2022
Transportation Services
Customer Service
1-2 Years
Job Description

Job Description

This position is responsible for any of the various tasks listed as assigned. Provides customers the required entry services and promotes exceptional customer service by securing relationships with FTN customers and carriers. Facilitates all necessary releases, entry processing and hold functions to secure release of shipments in a timely.

Analyzes documentation to determine admissibility, FTN liability (bond) and arranges for the type of release. Determines when documents are required by customs or other federal agencies and ensures they are present and correct. If not present, obtains information to prepare or arranges for the document to be provided. Contacts carriers, clients, customs and other parties to facilitate the release of imported merchandise. Consults with customer and technical services personnel on questions of compliance, admissibility, classification, valuation, and client determination. Resolve complex release issues including marking notices, stratified exams, CBP seizures, cancellation and deletes. Answers inquiries by customs, clients and carriers regarding the clearance status of shipments. Arranges for the freight forwarding of merchandise on behalf of clients including the preparation of bills of lading and delivery arrangements. Completes the release & classification of shipments for difficult or sensitive accts by determining the proper classification & associated duty rate, calculating the entered value & making the client & fee determination. When applicable, serve external & internal customers & support ops by transporting freight, driving a company truck under 26,000 lbs., To FTN T&B warehouse, export, or customer location. Resolves issues identified by computer generated reports (i.e. Shipments without release dates) as reports from CBP (b-35) to ensure FTN is within CBP and oga compliance requirements. Resolve shipments held by other government agencies (FDA) by contacting the agency, customer, regulatory to determine required actions. Performs certain audits of entry files to ensure correctness & takes the necessary action to correct errors. Reviews errors w/appropriate mgr/supvr. Review entry rejects from customs on a daily basis. Makes the necessary client contact, corrects errors, resubmits the entries on a timely basis & takes the necessary action to get corrections to company records made. Refers rejects to appropriate mgr/supvr for review. Arranges for the freight forwarding of merchandise including the preparation of bills of lading, delivery arrangements and completion of our billing sheet. 

High school diploma/GED. Working knowledge of the tariff schedules, classification and billing records as well as general import requirements. Ability to analyze documents and make sound decisions. Good communications skills. Working knowledge of freight forwarding procedures and practices. Two (2) years experience in release, classification or related fields or with a high level performance. When applicable, must be licensed to operate a vehicle and comply with all state and federal DOT regulations which include passing a physical and being twenty-one (21) years of age.

Temporary Schedule- Monday-Friday 8:30 am-4:30 pm
 Final Schedule- Monday-Friday 9:00 am-5:00 pm

FedEx Logistics provides freight forwarding, as well as import and export services that allow companies to reach markets throughout the world. They help customers of all sizes solve the intricacies of shipping goods globally by providing comprehensive international ocean and air freight forwarding, surface transportation and distribution, customs brokerage, trade and customs advisory services, and advanced e-commerce and trade facilitation solutions. We're glad you stopped by and hope your job search experience with FedEx Logistics, Inc. will be rewarding. We look forward to hearing from you!

FedEx Logistics, Inc. participates in the Department of Homeland Security U.S. Citizenship and Immigration Services' E-Verify program (For U.S. applicants and employees only). Please ready the E-Verify Notice available in English ( and Spanish ( before proceeding with your job application. 


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