Flight Attendant Trainee
  • Dallas, United States
  • 800-433-7300
27 Jan 2022
Flight Attendent
1-2 Years
High School Diploma
Job Description

As we care for people on their life's journey, American Airlines supports their travel needs both locally and internationally. We're searching for people who are dependable, tenacious, customer-oriented, and professional. Our Flight Attendants are champions for a superior customer experience, listening, taking initiative, and making a difference. As ambassadors in the sky, they provide the best service and are committed to caring for the thousands of people who choose to fly with us.

What you're going to do is:

  • Set a high bar and deliver exceptional in-flight service.
  • Capable of transforming problems into answers or alternatives
  • Think individually while still working as part of a group.
  • Handle a wide range of scenarios while maintaining constant interaction with the general public, both on and off the plane.
  • Without supervision, work individually and as part of a team.
  • Ensure our customers' safety and comfort
  • Deal with a wide range of emergency and non-emergency circumstances.
  • Observe all applicable regulations and workplace norms.

Physical Expectations, Physical Demands, and Working Conditions:

  • Physical exertion is required for this position, which includes pulling, pushing, reaching, bending, walking, and lifting.
  • Standing and speaking for long periods of time
  • Airport ramp operations are noisy and might be dangerous if not handled properly.
  • Extensive travel; must be able to be away from home for multiple nights and tolerate all types of weather.
  • Evenings and weekends are included in the work schedule.
  • Troubleshooting, problem-solving, complaint settlement, and conflict de-escalation are all skills she possesses.
  • Excellent interpersonal and communication skills; deliver a warm welcome to all customers.
  • While wearing the Flight Attendant uniform, you must be able to professionally represent the American Airlines brand.


  • Requires a high school diploma or GED equivalent.
  • Two years of customer service experience or a college diploma is preferred.
  • Must be able to communicate in English, make announcements, and issue emergency instructions.
  • You must be at least 20 years old to apply.
  • Must have a valid U.S. or foreign passport with all necessary VISAs.
  • Must have the legal right to travel freely to and from all American Airlines-served states and countries.
  • Throughout all phases of training and work, travel documents must remain valid.
  • To work in the United States, you must have the legal authorization to do so.
  • Ability to attend up to 6 1/2 weeks of unpaid training in Dallas/Fort Worth, Texas, and, if hired, move to the city to which you are assigned as a base immediately.
  • Capable of being on call and reporting for duty in your assigned base (reserve duty). Reserve duty could last for an indefinite period of time.

All applicants must be willing to work out of any of our base locations, which include:

  • (Boston, MA)
  • ORDINANCE (Chicago, IL)
  • DFW D (Dallas-Fort Worth, TX)
  • LAX (Los Angeles International Airport) (Los Angeles, CA)
  • CLT is a contraction of the letters CLT (Charlotte, NC)
  • SFO (San Francisco International Airport) (San Francisco, CA)
  • LGA/JFK (New York City, NY)
  • DCA (Department of Consumer Affairs) (Washington, DC)
  • PHILADELPHIA (PHL) (Philadelphia, PA)
  • Phoenix is a city in Arizona (Phoenix, AZ)

At American, you are free to be yourself.

Inclusion and diversity are the backbone of American Airlines' dynamic workforce, from the team members we hire to the consumers we serve. Our 20+ Employee Business Resource Groups are dedicated to connecting our employees with our customers, suppliers, communities, and shareholders, as well as assisting employees in reaching their full potential and fostering an inclusive work environment that meets and exceeds the needs of our diverse workforce.

Are you ready to enjoy a fantastic sense of pride and satisfaction as you help to keep the world's largest airline running smoothly while caring for individuals on their journey through life? At American, you are free to be yourself.

*This paper is offered as an example only and is not intended to be a complete list of all responsibilities and expectations.

Dallas is the closest major city.

Fort Worth is the closest secondary market.

Trainee, Flight Attendant, Entry Level, Aviation is a job segment.


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