Internship - Credit Management/Contract
  • Houston, United States
  • +31 71 524 5000
30 Dec 2021
Customer Service
High School Diploma
Job Description

Airbus is an international pioneer in the aerospace industry. We are a leader in designing, manufacturing and delivering aerospace products, services and solutions to customers on a global scale. We aim for a better-connected, safer and more prosperous world.

A commercial aircraft manufacturer, with Space and Defense as well as Helicopters Divisions, Airbus is the largest aeronautics and space company in Europe and a worldwide leader.

Airbus has built on its strong European heritage to become truly international with roughly 180 locations and 12,000 direct suppliers globally. The company has aircraft and helicopter final assembly lines across Asia, Europe and the Americas, and has achieved a more than six fold order book increase since 2000.

AIRBUS requires that all employees, temporary workers, and contractors of Airbus will be fully vaccinated by January 4, 2022 or prior to employment. This position requires proof of vaccination or, if not vaccinated, an approved accommodation for medical or religious reasons per the Airbus process upon hire.

Position Summary:

This position is responsible for evaluating customer profiles, identifying deficiencies/inefficiencies, and supporting the day to day Airbus Americas Customer Support team.

Location: Herndon, VA

Remote: No

Length of assignment: +6 Months

Primary Responsibilities:

  1. Customer Records Project:
  • Reading and understanding of incoming orders to enable translation into the system, SAP;
  • Validation of incoming orders, including validation of the incoming contract and Purchase Order;
  • Creation of Sales Orders in the SAP system;
  • Launching of the intercompany Sales Order;
  • Generating Down Payment Requests;
  • Archiving of completed Agreements;
  • Recording intercompany invoices;
  • Issuance of Invoices for services delivered;
  • Follow up with Finance to insure Down Payments are properly applied to follow on invoices;
  • Creation / update of Credit Terms Letters (change of credit limits);
  • Issuance of Customer Statements of account;
  • Issuance of duplicate invoices as needed;
  • Research of previous payments and payment applications to alleviate debt issues;
  • Working with Credit Managers to investigate invoice disputes/discrepancies and resolve customer concerns;
  • Generation of reports, and general follow up with internal suppliers to resolve issues.
  1. Customer Service:
  • Provide exceptional customer service to all customers who enter our facility
  • Assist administration team with customer service oriented tasks when asked.

Additional Responsibilities:

  • Other duties as assigned.

Qualified Experience / Skills / Training:



  • High School Diploma
  • Current college student enrolled part-time or Full-time at accredited 4 year or 2 year institution


  • College credits in accredited business, education, and/or media program of study



  • Must be able to demonstrate customer service experience



  • None

Knowledge, Skills, Demonstrated Capabilities:


  • Must be able to collaborate with others from diverse backgrounds
  • Must be able to resolve conflict and treat colleagues and customers in a professional manner at all times
  • Must be detail oriented, but also able to focus on the big picture


  • Knowledge of learning management, and/or data management applications

Communication Skills (Spoken, Written, Influencing, Proficiency in Other Languages):

  • Must be able to speak/read/write in English
  • Bi-lingual proficiency (Spanish, French, and/or German) a plus

Technical Systems Proficiency:

  • MS Office
  • Web-based application proficiency
  • Learning Management System knowledge a plus

Travel Required:

  • 0% Domestic and International


  • Authorized to Work in the US


  • None

Decision Making, Complexity:

  • Evaluate processes and recommend improvements
  • Assist in the design and deployment of these process improvements

Organizational information:

Job Dimensions, Contributions to Success:

  • Success would be any improvements to existing processes and procedures that enhance the overall efficiency/profitability/and customer satisfaction elements of the customer.

Nature of Contacts:

  • Involved Communication on a frequent Basis with internal and external parties
  • Airbus in America provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetics, pregnancy, marital status, veteran status or other legally protected status. In addition to federal law requirements, Airbus in America complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, demotion, termination, layoff, recall, transfer, leaves of absence, compensation, benefits and training.

    Airbus in America expressly prohibits any form of workplace harassment based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetics, pregnancy, marital status, veteran status or other legally protected status. Improper interference with the ability of Airbus' employees to perform their job duties may result in discipline up to and including discharge.

    As a matter of policy, Airbus does not sponsor visas for US positions unless specified. Only applicants with current work authorization will be considered.

    Airbus does not offer tenured or guaranteed employment. Either the company or the employee can terminate the employment relationship at any time, with or without cause, with or without notice.

    This position is a temporary (contract) position with no specific time period but could be extended or shortened as needed. Contractors are employed by a 3rd party vendor and place on assignment to Airbus in America. Apply Now


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