Operations Analyst
  • Charlotte, United States
  • 800.556. 6044
10 Jan 2022
Financial Services
2-4 Years
Job Description

Job Description

Responsibilities include day-to-day analysis, research and resolution of varied problems including receiving 50+ calls per day. Functions include administering defined procedures, analysis and report generation, and exception processing. Coordinates the implementation of products/services and operational solutions. May assist in designing, documenting, implementing, and monitoring of new products/services. Provides guidance to associates within own unit regarding procedural, technical and/or operational changes. Incumbents have full working knowledge of operations environment acquired through experience in an operations environment and on the job training. This is a customer service role receiving multiple calls throughout the day.

Minimum Required Skills:

  • Highly organized with strong attention to detail
  • Experience receiving calls throughout the business day, up to 50 calls per day
  • Typing and Data entry experience
  • Client facing experience
  • Excellent time management and prioritization skills, with ability to meet deadlines
  • Excellent oral and written communication skills
  • Exceptional Customer Service experience
  • Experience with working independently and on teams
  • Experienced with Microsoft Office Suite
  • Experienced with managing multiple priorities and multi tasks


Looking for a Job?
Apply now


Check All Companies
View Now