Performance Improvement Analyst
  • Columbus, United States
  • 1-800-935-9935
15 Jan 2022
Financial Services
5-7 Years
Job Description

Job Description

Performance Improvement Analyst II, 602 Associate

The Process Engineering Center of Excellence (PE COE) is a global team of internal consultants that executes key business transformations and advances Chase Consumer & Community Banking (CCB) towards a state of operational excellence. Our mission is to improve end-to-end processes, improve the customer experience, increase employee engagement, decrease risks, yield financial benefits, and cultivate a culture of continuous improvement.

We are seeking a Performance Improvement Analyst II to consult on strategic improvement efforts through execution of current state assessments, quantitative analyses, and ideal future state designs.

Our Associates are great teammates, have high Emotional Intelligence, strong influencing skills, and excellent interpersonal skills. As a part of the team, you will work closely with Performance Improvement Managers to study, learn, and analyze complex process challenges, identify root causes, and design innovative solutions to close performance gaps.

Specifically, you will:

• Employ Lean Six Sigma methodologies to solve business problems

• Analyze large quantity of data, apply a range of analytical tools, synthesize insights, and support the development of strategic solutions

• Perform competitor and industry research

• Work with Performance Improvement Manager to craft and deliver a compelling narrative to influence action on key business decisions and major change initiatives

• Ensure quality and timeliness of deliverables

• Influence, design, and develop tactical process improvement plans

• Lead workstreams and team members

• Take ownership of Continuous Improvement opportunities within the PE COE

• Be a recognized culture carrier who performs with consistency, integrity, and humility


Required Qualifications:

 • Bachelor’s degree from an accredited institution or seven years of related lean management work experience

 • Lean Six Sigma Green Belt or equivalent process improvement experience

 • Demonstrated experience in lean deployment, process improvement, or re-engineering efforts

 • Flexibility to work effectively with stakeholders and colleagues at all levels

 • Experienced presenter with strong oral and written communication skills

 • Avid-learner who is genuinely curious and committed to developing new skills

 • Self-motivated and executes deliverables with speed and precision

 • Expert skills with MS Excel, PowerPoint, and Visio

 • Ability to travel as needed (25 – 50% on average; will vary by engagement and based on pandemic conditions)


Preferred Qualifications:

• MBA or advanced degree

• Lean Six Sigma Black Belt

• 2+ years Consulting experience

• Experience with Agile methodologies, Change Management Principles, Organization Design, or Strategic engagements

• Experience in business analysis of IT systems

• Proficiency with Tableau, Alteryx, or similar systems

• Demonstrated Project Management experience

 • Experience in the financial services industry



Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as any mental health or physical disability needs.

The health and safety of our colleagues, candidates, clients and communities has been a top priority in light of the COVID-19 pandemic. JPMorgan Chase was awarded the “WELL Health-Safety Rating” for all of our 6,200 locations globally based on our operational policies, maintenance protocols, stakeholder engagement and emergency plans to address a post-COVID-19 environment.

As a part of our commitment to health and safety, we have implemented various COVID-related health and safety requirements for our workforce. These requirements may include sharing information in the firm’s vaccine record tool, vaccination or regular testing, mask wearing, social distancing and daily health checks. Requirements may change in the future with the evolving public health landscape. JPMorgan Chase will consider accommodation requests.

Equal Opportunity Employer/Disability/Veterans

Apply Before
01/02/2022, 06:00 am


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